Delivery and Returns Policy
We currently deliver to England, Scotland and Wales only. We are unable to ship to Northern Ireland.
DISPATCH TIMESCALES AND DELIVERY RATES
Unfortunately due to rising costs we have had to make the difficlut choice to stop offering free delivery. We have tried to keep delivery costs to a minimum for our customers and do not make any profit on delivery charges.
We have simplified our rates below -
ELECTRIC BALANCE BIKES - Please choose STANDARD DELIVERY £10.00 at checkout.
QUAD BIKES (Electric & Petrol), DIRT BIKES (Electric & Petrol) AND MUDMONSTER BUGGIES - Please choose SMALL PALLET DELIVERY - £50.00 at checkout.
HAMMERHEAD BUGGIES - Please choose DOUBLE PALLET DELIVERY - £100.00 at checkout
WULFSPORT - please choose STANDARD DELIVERY - £10.00 at checkout.
Orders are usually dispatched within 1-2 days from placing your order.
** Please note that this can be extended during busy periods (i.e Christmas time). If we are running late with dispatching your order we will contact you via email using the email address provided when placing your order within 24 hours or receiving your order, if a order is placed over the weekend and we are running behind, we will email you the next working day (i.e Monday!).
Delivery times will be dependent on the type of delivery service you have selected, the delivery method and the stock status of the items purchased.
** Please note! ** If you have selected a Build & PDI your order will be dispatched within 3-5 days after placing your order.
Delivery times are not guaranteed and please note that TMH Off Road will not be liable for any financial loss or liability (whether direct or consequential) as a result of delayed deliveries or order processing.
IMPORTANT - PLEASE NOTE FOR ALL LARGE VEHICLE ORDERS (QUADS,DIRT BIKES AND BUGGIES)
Someone over the age of 18 must be available to accept the delivery between 08:00 - 18:00 (hours may vary by courier and during peak times) on the day specified above as there is ONLY ONE delivery attempt included in the price. You will be charged for any further delivery attempts (this charge is imposed on us by the delivery company).
You will recieve a email from us when your order has been dispatched that will contain the courier information and tracking details for your pallet.
Any communications from the courier will be sent to the contact number you have provided when placing your order.
**Due to the size, weight and logistics of pallet deliveries, the couriers may call you the day before to let you know they will be making delivery and they may call you when you are the next stop on delivery route to ensure someone is home.
Please check your order confirmation to ensure your contact number and email address are correct and let us know ASAP if they are not.
Unlike with courier deliveries, you are not able to change the delivery date. If any change is made to the delivery date, you will be charged a full re-delivery charge.
On delivery please check the goods for any damage before signing. If the item is damaged, refuse to accept the item and point out to the delivery agent why. If the goods are contained within a box or packaging, please open the box and check all the contents for condition before signing.
You will not become the owner of the products until they have been delivered, at which time they will also become your risk and liability.
RIDE ON TOYS, BALANCE BIKES AND MONKEY BIKES
All ride on toys including kids electric balance bikes and Monkey bikes (unless specified on the individual product page) are dispatched via DPD/DHL. You will recieve a email from us when your order has been dispatched that will contain the courier information and tracking details for your parcel. DHL and DPD usually send a sms on the morning of delivery to let you know that your order will arrive and they usually provide a delivery window.
Any communications from the courier will be sent to the contact number you have provided when placing your order.
Please check your order confirmation to ensure your contact number is correct and let us know ASAP if it is not.
Returns
We offer a 30 day return policy - meaning if you have changed your mind about your purchase - you can request to return it within 30 days of receiving it.
Please note - the product must be as new, unused and in the original packaging.
**We do not offer free returns, you are responsible to pay for the return shipping costs.
Warranty information:
Our products come with either a 3 month, 6 month or 12 month parts only warranty. Full details can be found on each product page under the "important product information" tab.
A parts only warranty is offered due to the nature of our products. Rest assured - we have a a full spare parts back up service, available off the shelf.
Techincal problems
If you have any techincal issues with your machine, please send a email to sales@tmh.co.uk, please provide your full name and order number in the subject bar. A brief outline of the issue you are experiencing and any supporting media - such as videos/photos. Videos or photos help more than words as we can actually see/hear the issue. Once received your email will then be passed onto our mechanic to view and advise you further.
- Bear in mind that all off-road vehicles require frequent servicing + maintenance and common parts will sometimes require replacement. Please do not purchase any of our products unless you are willing to maintain the vehicle to a high standard.
- Please note that the guarantee / warranty is 'Return to Base' (RTB). The cost to return the goods to us and the delivery back of the goods are the responsibility of the purchaser.
- Please also note that the guarantee / warranty will be void if the vehicle is not serviced in line with the servicing policy, or if the vehicle is used outside of its guidelines. For example, electric vehicles are for DRY USE ONLY.
If you are in any doubt, please contact us & we will be more than happy to help you.
